Everything on the Line: Calming & De-escalation of Aggressive & Mentally Ill Individuals on the Phone: A Comprehensive Guidebook for Emergency Dispatch

Individuals suffering from psychiatric or substance use disorders sometimes display any one of a number of frightening behaviors: verbal outbursts, physical threats and even violence. Although call-takers at an Emergency Dispatch Center are under no immediate physical threat, they are often the focus of intense verbal violence. In this comprehensive guidebook, Ellis Amdur, with the assistance of consultants whose cumulative experience in emergency call-taking and emergency dispatch totals over one hundred and twenty years, walks professionals working in Emergency Dispatch Centers through a multitude of steps they can assist in keeping first responders, callers and other members of the public safe, while functioning at the highest level of professionalism.

• | Author: Ellis Amdur
• | Publisher: Edgework: Crisis Intervention Resources Pllc
• | Publication Date: Apr 17, 2019
• | Number of Pages: 232 pages
• | Language: English
• | Binding: Hardcover
• | ISBN-10: 1950678016
• | ISBN-13: 9781950678013